Artificial intelligence

Decision Making Made Transparent With Explainable Artificial Intelligence

The world is slowly being taken over by machines. No body could have imagined that even intelligence can be produced artificially. Artificial Intelligence has proved to be a blessing for some and a point of concern for others. 

Artificial intelligence and how it works?

Artificial intelligence is the ability of machines to imitate human intelligence for decision making. Alexa,” Play a song”, and in no time you are dancing to the beats of the song. Machines gained this humanly power all thanks to AI. From face recognition to video or article recommendation, it’s utility is ubiquitous.

Artificial Intelligence works by combining large amounts of data with fast, iterative processing and intelligent algorithms. It allows the software to learn automatically from patterns or features in the data. The process involves going through the data again and again to find connections and derive meaning from undefined data.

Need for transparent Artificial Intelligence 

The decisions made through artificial intelligence are a mere guesswork for us. AI works on “black box” algorithm. Which means the input goes in and the output is received. But what goes in between is hidden. The algorithm behind these decisions are masked. Such decisions are not reliable. There is, obviously, a need for Artificial Intelligence to be more transparent about the mechanism it uses for decision making. Bias nature of human beings is still justifiable but the randomness of artificial intelligence isn’t.

You were looking for a watch online. Next day your social media was flooded with advertisements of watches. It is quite traceable that it was the work of AI. But what if you receive adds of high tech kitchen appliances and all you can cook is Maggie that too in 10 minutes. Lol, what use are these gadgets for you? This example depicts a failure of artificial intelligence.

There is no explainable reason why AI will force you to try your hand at cooking. We don’t care much about these. But what we care about are when the outcome has greater consequences. Job applications, college admission recommendations, medical advise, etc.  require attention. In case of a negative outcome, a person is entitled to rightful explanation. Therefore, there is a need for artificial intelligence algorithms that can be traced back to their origin.

Here comes Explainable AI

Explainable Artificial Intelligence is a framework that aids you in getting an insight to the functions performed by a device. XAI { Explainable Artificial intelligence} helps you in interpreting the factors involved behind a decision. Thus, making decisions-making transparent and trustworthy.

Why enterprises needs explainable Artificial intelligence for transparent decision making?

  • Explainable Artificial intelligence gives business control over their functioning. Giving control in the hands of a machine and having no say in it’s working is not good for a business.  With XAL, the later is aware about the reasons behind a suggestion. It is all about the capability of a system to justify it’s decisions in a human articulable  language. It helps in error identification and speeding. Creates a scope for correction and improving accuracy.
  • For the creators it is important to study the mechanism in order to identify the defects. If the mechanism is below the carpet, there will be little space for improvement. Knowing the mechanism with explaining artificial intelligence enables improvement. 
Artificial Intelligence Decision Making

  • Explaining AI is essential for establishing trust regarding a machine program. A machine is after all a human invention. It comes with its pros and cons. It is not perfect. There are glitches. Because of these they can’t be entirely trusted upon. Their decision can’t be validated unless a fair explanation is available. 
  • Businesses can be benefited by only targeting the correct group of people by XAI. Understanding how artificial intelligence works they can control the audience who receives their adds.  This will avoid situations like selling a comb to a bald person. 
  • On the consumers end, they must confide with the devices that operate on the algorithm of artificial intelligence.  If a human has a hand in the decision making, he could provide adequate reasons but what about a machine? The machine is not accountable for any of it’s functions.  The businesses providing these facilities have to take responsibility for such services. They are expected to explain how their model functions, in order to predict its reliability. This can be done only with explaining artificial intelligence.
  • Every organisation is abided by a set of rules and regulations. Sticking to the protocols is of uttermost importance. XAI helps a organisation to avoid violations of security guidelines and monitor them in cases of violation.
  • As we talked earlier, finance, banking and insurance are fields that demand earnest recommendations. Offering credit cards, insurance policies, investment schemes, customer care can be conducted via AI. These sectors can show futuristic impacts with artificial intelligence. 
What more in AI?

These sectors are critical. It is pivotal for the people to understand how a recommendation came in their sight? Are their details safe? Which part of their data was used for generating this result? This is where explaining artificial intelligence again gains importance.

Financial advise through artificial intelligence can be of high-risk. Any failure may be disastrous. The replacement of AI with explaining artificial intelligence in financial sectors and banking services is highly necessary.

  • AI has bought a reform in medicine. More people have being cured in lesser time. One of it’s contribution is in MRI for finding probable sites of cancerous tumors. Health care being a serious issue can’t just be left in the hands of a machine. 

Explainable artificial intelligence gives a machine an assess to data and endeavour a outcome. At the same time, it gives the medical practitioners the decision making power by providing explanation for the conclusion produced. There is a freedom of choice for the doctors. They may adhere to the results handed by the machine. If they are not completely satisfied then there is also a scope to have a closer look. Study the facts and come to a slightly different conclusion. All this wouldn’t be possible without human interference and several lives would be at stake.

  • AI also had a big role in industrialization. Diagnosing the faults in equipment was done using artificial intelligence. Equipment manuals, maintenance standards along with sensor readings are stored. This made fixing equipment’s easier and convenient. With explaining artificial intelligence the flaws can be detected and corrected. If the correction method is not practical alternatives can be searched under the guidance of the technician.
  • Career choices are one of the most crucial decisions of any student. It is a matter of life. A right choice may make your carrier. A wrong one may ruin your entire life. 

Students gets several recommendations while searching for courses online. These exhortations are based on your search history. Sometimes they can be arbitrary. To whom and at what time these recommendations are delivered are controlled by artificial intelligence. The students have the right to know why they are being dispensed with a particular advertisement. It will also unable institutions to control and target potential students.

  • Self-driving vehicles have been a talk of the town. Along with the uncountable benefits they will bring, their reliability is severely questioned at times. This is why it is taking so long for them to make it to the market. Their launch may be against the human race, killing several innocent lives. They may put the life of the passengers, other travellers and pedestrians at risk. “If a self-driven car finds itself in a position where an accident is inevitable, what measures should it take? Prioritize the protection of the driver and put pedestrians in grave danger? Avoid pedestrians while putting the passengers’ safety at risk?” These are the words of  Kinetica CEO, Appleby. These words are highly significant. AI will definitely fail in such scenarios. 

None the less, XAI will be of paramountcy. It will help in tracking the vehicle. In a situation demanding instant decision making, explaining artificial intelligence will help in prioritization. Passengers will also feel more comfortable during the journey. There heart beats wouldn’t increase during rush hours. 

  • Explaining artificial intelligence show the user multiple potential options. It is then up to them to make the final call. In this way humans are not denigrated. 

It gives the user not only one but several answers for a single problem. It allows us to make an appropriate choice between the solutions offered. The users are also imparted with the knowledge of   the parameters on which the result was based. They are prioritized and scored accordingly as well for people to select the best possible option. 

  • XAI dispenses a continuous learning process and improves future recommendations.
  • Explainable AI is ultimately about making Artificial intelligence more intelligent and as valuable as possible.

Humans are and will remain the most intellectual creatures of God for centuries, unless there is a major evolution. Their decision will be  ultimate. Technology is also a creation of humans. It doesn’t have the capability to overcome human capabilities.

Explaining artificial intelligence provides a way in which human intelligence and machine learning can be used simultaneously. It can help improve human decision making. Problems that human eye can not visualise can be easily identified using explaining artificial intelligence.

ethical communication

Basic Principles of Ethical Communication

Humans are a social being. We cannot remain isolated. We live in communities. Living in society is not enough. We also interact with each other. This communication is essentially for your survival. While interacting with each other we maintain certain ethics. Similarly, business also need to communicate. The importance of ethical communication in business is even more. Good communication skills may make or break a deal. So, lets learn about some basic principles of ethical communication.

Significance of Ethical Communication

  • An open interaction between businesses, its employees and the clients lays the foundation of building mutual trust. 
  • Providing an environment, open to different thoughts is mandatory for growth. 
  • An enterprise can not function without clear communication. A lack of proper communication may hinder the growth of any project. Open communication ensures smooth functioning and no breakage of links.
  • Businesses are responsible for their words. These words have a far reach. With this great power comes great responsibility. One need to keep in mind certain ethics before conveying anything to the crowd.
  • The predicament of misinterpretation may be the soul reason for the downfall of an empire.
  •  Misunderstanding are easy to create but arduous to rectify. Without proper communication between the company and it’s members the outcome will never be a pleasant one.
  • Trust is the core of any relationship. A strong relationship demands sincerity. For any successful business venture ethics are obligatory.
Significance of Ethical Communication

Lack of Ethical Communication Leading to failure

Punjab National Bank was coerced into shutting down approximately 200 to 300 branches or relocating them. This was the aftermath of the  Nirav Modi fraud. 

The bank alleged two of it’s employees for persuading the scam. This is an epitome of how unethical communication can hamper the reputation of even the top enterprises.

15 Principles of Ethical Communication

  1. Learn to listen

There is a famous story of three dolls. They were exactly similar in appearance. King Raghavendra was asked to find the difference between them. He measured all aspects of the dolls but couldn’t find any difference. He was getting more and more curious. He constantly tried to find what was missing. But he failed miserably. Then a wise woman broke the code. The 1st doll had holes in one ear and mouth. She passed what she heard. The second had holes in both the ears. She listened from one ear and passed from the other. The third had hole in only one ear. She was considered the wisest because she was a good listener.

What I conclude from this story is that before speaking, first we need to listen. Learning different perspectives and then analysis is sagacious. 

  1. Wait for your turn

Interrupting in the middle of a conversation is very rude. It won’t be received well. It might even be taken in an offensive way. 

Always wait for your turn to come and then present your views. 

Even if you don’t agree with the opinions of others, wait patiently for them to complete. May be they have something interesting to convey. Once they are done, present your views for or against them.

Note down the points you found invalid and retrospect them later.

  1. Speak only when required

Your words are worth millions. So, use them judiciously. Speaking unnecessarily may annoy others. It is considered unintelligible. 

Genius minds focus less on speaking and more on working. Let your actions speak louder than your words.

  1. Speak softly

 Shouting or speaking in a loud voice doesn’t make things geniune. It makes things worse. Even if you are right, be polite. 

Speaking on the top of your voice is considered unethical.

Speaking softly must not be misunderstood for speaking in a low tone. You pitch should be a depiction of your confidence. Low pitch indicates low self confidence. 

  1. Be audible

Don’t be so polite that people find it difficult to hear. Even if you have a valid argument, nobody is going to take notice if you don’t speak it loud enough. Don’t shout but at least raise your voice to an audible frequency. 

Your presence will be valuable only when your voice reaches to others.

  1. Present the facts correctly

 Your opinions matter but the facts are paramount. Don’t tamper with them. Present them as they are. Misinterpretation and manipulation with the facts is not at all ethical.

  1. Do a little homework

Speaking without prior knowledge of the topic may lead you in trouble. A little homework may help you in enhancing your presentation. Make notes of important points. Practice elocution in front of a mirror. It will be of great help. 

Clueless uttering words without research or facts may sound unprofessional.

You would be able to stand against any backlash and counteract if you haven’t got your facts sorted.

  1. Be short and precise

Speak to the point. Presenting your story in a limited number of words is a talent not possessed by all. Be brief and concise. Only speak what is required. Important piece of information may be missed out by others if  you drag things too much. Everyone of us have a limited grasping power. So, try to deliver what is necessary. 

What you speak should be understandable by the others. There is no point of showing off your vast knowledge in front of someone who doesn’t understand it. Know where the others stand and modify yourself accordingly.

  1.  You are not Mr. Right

People have different takes on different situations. If you have a point of view, it is most likely that others have theirs too. What you consider best may not be acceptable to the others.

Look at the bigger picture instead of focusing on personal gains.

Assuming yourself to be superior and others as inferior seems discourteous. Rather, look at things with an open mind-set. 

You may have a good idea but others may have a great one. So, listen to the views of others and then come on a conclusion.

  1. Define your limits

In public, one needs to circumspect thoroughly before opening their mouth. Speaking anything and everything is so not advised. You need to draw borders. A few things need to be kept private. Not everything is to be spoken in the public.

Think twice before speaking.

Your statements may backfire. So, be very careful while making bold statements. 

  1. Speak for yourself and not for others

Others have a mouth of their own. They can present their side of the story. You need not take charge for them. Even if you do so, you will be held responsible not the other person. 

Remember, when you speak for others you  are making a fool of yourself. If the other person chooses to keep mum then you are no one to take stand on his behalf.

  1. Don’t hesitate 

 Hesitation is an indication of lack of self confidence. Facing a large number of people may make you nervous. But stick to your job. With experience you will eventually get better. If you are not able to deliver a speech in front if a few people, how do you imagine to be a leader some day?

Don’t be distracted or distract others. Be confident even if you don’t know what to speak. The confidence in your voice covers up for the lack of your awareness.  Even if you present wrong facts with confidence, people might considered them true.

  1. Respect the opinions of others

People don’t think alike. We come from different backgrounds. The difference in cultures and traditions should not be an obstacle in building a healthy relationship. 

People treat you the way they want you to treat them. If you want respect then learn to give respect.

  1. Take stands

If you know you are speaking the truth don’t dither. If you are right, stand up for your. No body will do it on your behalf, if you won’t do it for yourself.

  1. Include every one

Every one should have an equal say in any decision making process. 

 Sometimes brightest of ideas come from the strangest minds. If everyone is not given equal opportunity, you may miss on some really good ideas. 

How to Promote Ethical Communication?

  • Companies may consider organising events or  activities to promote interaction.
  • Seminars or webinars may be timely conducted. This keeps your team mentally prepared all the time. 
  • There should be a scope of correction. You can’t expect others to speak freely if you don’t allow them to correct their mistakes. 
  • Correct others politely. If you come across a conversation which seemed disparaging, don’t immediately get aggressive. Give space for improvement. Try to explain why speaking so is erroneous. 
  • Don’t belittle others in public. Consult with them privately. 
  •  Employees will follow what they see. Hence, a company must clearly lay down it’s ethics and strictly follow them. There should be no exceptions.
  • Regular training sessions should be made mandatory. Your team should excel in communication skills. For this you need to mould them according to your requirements.

Businesses pay lot of attention towards infrastructure, designing, product building, marketing and promotion and less to communication. This carelessness may come in the way of your success. You won’t be able to accomplish any task properly if your team lacks coordination. To align your team in the right direction, clear instructions should be delivered.

Ethical communication is an important aspect of all businesses. You will be able to draw consumers, convince them and sign a deal only if you properly interpret your idea. A great idea is worthless if it can’t be explained to others.